Check your subscription, then confirm the route direction
If the route list is blank, names don't match your previous records or a familiar route is no longer selectable, first check your subscription status in the dashboard, then refresh the subscription in your client. When copying a subscription, keep the full text intact and avoid extra spaces or missing trailing characters. Subscription details are linked to your account; don't share them in chat groups, screenshots or shared documents. Follow the quick start guide to download and import your subscription.
Next, confirm the routing direction of the selected route. Being abroad doesn't mean every route labeled with an overseas region is intended for accessing services in mainland China; your physical location and the exit location are different things. For access to China, check for explicit routing guidance. For international websites, also consider the platform’s regional requirements. Confirming the direction first makes it easier to compare paths and troubleshoot.
Keep comparisons consistent
Comparing routes on the same device, local network and target app makes differences easier to spot. First note what goes wrong—for example, a page won't load after sign-in, playback stops or an upload won't finish. Then change only the route type or another route in the same region and repeat the same action. Avoid changing the device, network and app at the same time, or it will be hard to tell which change mattered.
If a wired connection works but Wi-Fi keeps dropping, check your local connection first. If only one app has trouble while other services work, start with the app’s own status messages. Network conditions change over time, so retest a frequently used route with real tasks periodically. This guide avoids fixed performance figures so you don't mistake numbers unrelated to your local environment for useful selection criteria.
Data planning and support
Monthly subscription data resets each month on the activation date. Mid-cycle upgrades are prorated for the remaining days. Data add-ons remain available until used and never expire. If you stream often or use multiple devices, check the usage records in your dashboard to choose what suits you; there's no need to guess from route names. See the plans page for prices and data allowances. VPNWind offers a 30-day no-questions-asked refund; see the refund policy for details.
If you still can't identify the cause, use the support ticket form after signing in. Include your device platform, local network type, route name, routing direction and any error message. Don't share your password or full subscription details. You can create an account with a username and password—no email address required. Keep your login details secure so you can check your subscription and troubleshoot connection issues later.