For account, subscription, connection, billing, or refund issues, submit a ticket through the user panel. Describe what happened and what you’ve already tried to help us investigate.
You must be logged in to use tickets. Create an account with a username and password; no email address is required.
Use a ticket to ask about account status, subscription access, orders, payments, connection issues, or refunds. Log in to the panel, open the ticket section, and submit your question. Keep any follow-up details and replies in the same ticket.
Expected response time: No fixed response time is currently published. Replies depend on the support queue, the complexity of the issue, and whether more information is needed. Check the user panel for updates.
Go to TicketsNo contact email address or Telegram account is currently listed, so there are no links or response times for these channels. For support, submit a ticket through the user panel.
If an account outside the site claims to be support, verify its source first. Never share your password, full subscription link, or sensitive payment details.
Include your platform, the error message shown by the client, the route name, and whether the issue occurs while connecting or accessing a website. Mention whether you’ve refreshed the subscription, switched routes, or tried another local network so troubleshooting can build on what you’ve already tried.
Include the error message and only the relevant parts of the screen in screenshots. Hide your username, subscription URL, QR codes, and other account details. Do not paste your full subscription link into a ticket.
Include the order, payment method, and status currently shown in the panel. If payment is complete but the panel status hasn’t changed, describe what you see. Don’t pay again to troubleshoot the same issue.
Monthly subscription data resets each month on the activation date; the price difference for a mid-cycle upgrade is converted into remaining days. Data add-ons never expire and remain available until used. Check which plan type you’re using when reviewing data usage.
This service offers a 30-day no-questions-asked refund. Submit refund questions through a ticket. See the refund policy for how to apply.
Add updates about the same issue to the original ticket. Keeping the full context together makes it easier to track progress and avoids repeating information.
For setup, subscription import, or everyday connection questions, start with the relevant guide. For account or order issues, follow up through a ticket.
Follow the Quick Start Guide. Download clients and get subscription details through the user panel. You must be logged in to access subscription details; check the panel for specific iOS requirements.
Log in to the user panel, open the ticket section, and select your original ticket to see replies. If anything changes, add an update to the same ticket instead of submitting another one.
The Help Center covers accounts and subscriptions, connections and troubleshooting, speed and routes, and billing and refunds. For step-by-step instructions, see the Complete Guide.
For details on how information is handled during support conversations, see the Privacy Policy. For service terms, see the Terms of Service.